Policy on Practice Management and Imaging Software Updates
Effective Date: 9/1/2024
1. General Policy:
All updates related to Practice Management and Imaging software are the responsibility of the client to request feature updates unless the update is related to security. In the case of security updates, Great Lakes Technology Services will contact the client to schedule the update.
2. Requesting Updates:
When requesting updates, the client must provide a specific reason for the update or detail the feature that is being requested.
Clients are encouraged to visit the manufacturer's website to learn more about current and upcoming updates, including any new features and tools.
3. Automatic Update Approvals:
Third-Party Vendor Compatibility: If a third-party vendor requires an update to ensure compatibility with their software, these updates are automatically approved, as they are necessary for system functionality.
Error Resolution: If the client's system is producing errors or experiencing issues, and the manufacturer recommends an update as a potential solution, such updates are also automatically approved.
4. Security Updates:
Security updates are critical to maintaining the integrity and safety of the client's system. Great Lakes Technology Services will proactively contact the client to schedule these updates as they become available.
5. Implementation:
It is the client's responsibility to ensure that all non-security-related updates are properly assessed and, if necessary, implemented according to this policy. Great Lakes Technology Services is available to assist with scheduling and implementing updates as required.
6. Contact Information:
For any questions or to request assistance with updates, clients should contact Great Lakes Technology Services directly.
By adhering to this policy, clients can ensure that their systems remain up-to-date and secure, while also maintaining compatibility with third-party software and resolving any system issues promptly.